Our implemented measures

ASSISTANCE INSURANCE IN HOTEL

You has signed a Assistance Insurance Policy, including Covid-19.

What does include?

  • Medical and health care for illness and accident.
  • Early return due to hospitalization of a relative.
  • Repatriation or medical transportation.
  • Loss of services contracted and not enjoyed as a result of hospitalization.
  • Convalescence in hotel.
  • Medical Tele Consultation Service.
  • Refund of vacations not taken.

OUR MEASURES IMPLEMENTED

Hygiene, security, comfort and tranquility

In our hotels we are aware of the current situation and the need, now more than ever, to guarantee the safety, comfort and satisfaction of our guests during their holidays. Therefore, we have all the protocols, cleaning, hygiene and disinfection measures to guarantee an experience of 10 in our hotels during your stay with us.

SAFE ENVIRONMENT

Safe and comfortable holidays

Our hotels has all the measures to guarantee security, not only in the location where we are, but also in the facilities and surroundings of the hotel. Therefore, we are guided by a series of basic standards such as action protocol in our environment.

ACTION PROTOCOL

  • Compliance with WHO recommendations and local regulations.
  • Trained staff with strict hygiene and disinfection protocols
  • Constant disinfection and cleaning with manual and spraying, fogging, steam or ozone machine methods.

HYGIENE PROTOCOL

Disinfection, security and tranquility

At the hotels we have worked on the day-to-day action protocols of our staff to guarantee the safety and tranquility of our guests, with strict disinfection and cleaning measures for both the rooms, facilities and common areas.

ACTION PROTOCOL

  • Disinfection by means of approved systems or equipment
  • Specific products for cleaning and disinfection

DIGITIZATION

Implementation of technologies as preventive measures

In our hotel we know that technologies, together with disinfection and security measures, are the best ally in ensuring the safety and tranquility of our guests during their stay with us. For this reason, we implement various measures with technological support to prevent the spread of the virus and guarantee a safe environment.

LINES OF ACTION

  • Fast Check In to improve the reduction of waiting times
  • Information and safety recommendations

COMMON AREAS: STAFF AND SUPPLIERS

We guarantee the safety and hygiene distance

The best way to combat COVID-19, as we all know, is to always respect the safety distance and especially with those people outside our daily environment. At the hotel, we have implemented a series of measures to guarantee maximum respect for the necessary 1'5-meter distance and to be able to be in the hotel's common areas (such as the pool, restaurant, bar ...) in complete safety and calm.

ESTABLISHED MEASURES

  • Creation of strict internal protocols of our team
  • Masks, gloves and gel by workers
  • Access to spa, gym, sauna, Turkish bath, ... by appointment